A small shop for people who keep a shelf
pixvenn began with a simple frustration: so much of what's sold as a collectible is either cheaply made or priced like a piece of furniture. We wanted the middle — objects that are genuinely nice to hold, made in runs small enough to feel special, and priced so that collecting stays a pleasure rather than a splurge.
We don't design these things and we won't pretend to. We buy from producers who already make them well — small studios and factories with a track record — and sell them as ready stock, in quantities small enough to keep an eye on quality. What we do control is the unglamorous part: what is actually in our hands, what is still on pre-order, and the date each parcel leaves us.
Free over $49, everywhere we ship
We ship worldwide, with tracked delivery to the US, UK, EU, Canada and the Gulf. Orders leave from our fulfilment partners, and every item page tells you the date yours is expected to go out — New York, London or Dubai, same rule.
Shipping rates
Free on every order over $49.
Under $49, flat rates apply by item size — $6.50 for a standard small parcel, $14.90 for large items (plush and most figures), and $29.90 for oversized collector crates. We keep oversized freight separate because those genuinely cost more to move, and it felt unfair to spread that across everyone else's orders.
Delivery times
Every item lists its own dispatch date. Typical delivery: 3–6 business days (United States), 6–10 (UK & EU), 7–12 (UAE & GCC), 8–14 (rest of world).
Pre-order items ship on the date shown on the product page. You'll get tracking the moment it leaves us.
Customs & duties
For UAE and GCC orders we handle the customs paperwork and show any duties up front at checkout, so there are no surprise fees on the doorstep. Other destinations may occasionally charge import tax on delivery — that's set by your country, not by us.
14 days, and a very gentle policy
If something isn't right, we'd rather fix it than argue about it. Message us within 14 days of delivery and we'll take it from there — usually with an exchange or replacement first, because that's almost always what people actually want.
We don't do "refund-only, no questions" as a slogan — we do conversations. Tell us what happened, send a photo if it helps, and we'll find the friendliest fix together. If a refund really is the right answer, we'll sort that too, without making you jump through hoops.
Start a return or exchangeWhat can be returned
Unopened blind boxes, plush, figures and squishies in their original packaging can be returned or exchanged within 14 days.
Opened blind boxes can be exchanged if the figure is damaged or faulty — for fairness to everyone in the draw, we can't accept returns simply because you drew a design you already own. That's the maker's rule, but we'll always try to make it right.
Who pays for return postage
If the item arrived damaged or we sent the wrong thing, we cover it. If you've simply changed your mind, we'll ask you to cover the return postage — we'll send you a prepaid label if it works out cheaper for you.
How long refunds take
Once your return arrives we process it within 2 business days. Refunds land back on your original payment method, usually within 5–7 business days depending on your bank.
Questions we get a lot
Are the blind boxes genuinely random?
Yes. Each single box is sealed and drawn at random from the case. A case of 12 is guaranteed to contain no duplicates of the common designs — so if you're chasing the full set, a case is the practical way to do it. Secret chase figures are never duplicated within a case and never guaranteed.
Do I need an account to earn points?
Points are tied to your email, so an order is enough to start earning. Creating an account just makes it easier to track your balance and your tier, especially once you reach Veteran or Core Collector and unlock early access.
Which payment methods do you accept?
PayPal, Visa, Mastercard and American Express, all in US dollars. Checkout is encrypted end to end, and we never store your card details ourselves.
Can I pre-order an out-of-stock design?
Yes — anything marked pre-order locks in today's price and dispatches on the date shown on the product page. Core Collectors get first access to pre-orders, usually 48 hours before everyone else.
Do my points expire?
Only after 12 months of total inactivity — order, review, check-in or unboxing all count as activity. We'll email you well before anything is due to lapse, and there's no "spend it or lose it" pressure otherwise.
Talk to a person, not a bot
We're a small team and we read everything. Most messages get a reply within one business day — often much sooner.
General questions, orders and returns.
Collector club, points and early access.
Tag us in your unboxings to earn share points.