EN: Every design toy and blind box we offer is a limited-edition collectible piece of art. Because of their unique nature, we are unable to accept returns, exchanges, or cancellations once an order has been processed or shipped. We appreciate your understanding and sharing the excitement of the mystery draw with us!
· Section 2 – Shipping & Delivery
EN: To ensure your collection arrives safely, we provide tracking numbers for all shipments. Once the carrier marks the package as “Delivered,” the delivery is successfully completed. We kindly remind you to ensure a secure drop-off location, as we cannot be held responsible for packages lost or stolen after a successful delivery, or issues arising from an incorrect address.
· Section 3 – Customs & Import Duties
EN: As your packages travel across borders, they may be subject to import taxes and customs duties set by your local government. As the recipient, you are responsible for these clearance charges. We kindly ask for your understanding that PIX TOYS has no control over these official international fees.
· Section 4 – Damaged Items & Support
EN: We carefully inspect each piece before it leaves our hands to ensure its perfect condition. However, international transit can sometimes be unpredictable. If your item arrives damaged, please let us know within 48 hours of delivery by emailing clear photos of the damage and outer packaging to support@pixpirate.com. We are always here to help you solve it!
· Section 5 – Governing Law
EN: These Terms of Service and any separate agreements shall be governed by and construed in accordance with the local laws of the merchant’s jurisdiction.
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